Privacy Policy

1. Scope and Controller

BITCAP INC. ("Bitcap," "we," "us," or "our") is the owner and operator of this website. This Privacy Policy applies to personal information collected through our website, communications, forms, and related digital interactions.

2. Information We Collect

Depending on your interaction with Bitcap, we may collect:

• contact details (for example, name, email address, phone number, company);
• business and account information submitted through website forms;
• communications and support correspondence with us;
• technical and usage data (for example, IP address, browser, device, and page activity);
• cookie and similar identifier data as described in our Cookie Policy.

3. How We Use Information

We use personal information to operate our business and website, including to:

• respond to inquiries, demos, and support requests;
• provide, maintain, and improve products, services, and website performance;
• send service, operational, and requested communications;
• protect platform security, detect abuse, and enforce policies;
• comply with legal obligations and resolve disputes.

4. Legal Bases and Consent

Where required by applicable law, we process personal information on lawful bases such as consent, performance of a contract, legitimate interests, and legal compliance. You may withdraw consent where processing relies on consent, subject to legal and operational limitations.

5. Sharing and Disclosure

We do not sell personal information. We may disclose personal information to:

• service providers and processors supporting hosting, analytics, communications, and operations;
• professional advisors, auditors, insurers, and financing parties as needed;
• authorities or counterparties where required by law, court order, or legal process;
• successors in connection with a merger, acquisition, financing, or asset transaction.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, security, and reporting obligations. Retention periods depend on the nature of the data and applicable legal requirements.

7. Data Security

We apply safeguards to protect your information both in transit and at rest. Access to personal information is restricted to authorized personnel who require it to perform their duties.

8. International Transfers

Your information may be processed in jurisdictions outside your province, state, or country of residence. Where required, we use appropriate safeguards for cross-border transfers in accordance with applicable data protection laws.

9. Your Rights and Choices

You may contact us at any time to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion, restriction, or objection where permitted by law;
• opt out of non-essential communications and certain processing activities.

We may require identity verification before fulfilling certain requests. Rights may be limited where exceptions apply under law.

10. Children's Privacy

This website is intended for business and professional audiences and is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 through this website.

11. Policy Updates

We may revise this Privacy Policy from time to time. The "Last Updated" date indicates when changes were made. Material updates may be communicated through the website or other appropriate channels.

12. Contact

For questions about this policy, contact support@bitcap.io.